Delivery of Conflict Management Training (L3)

Course Information

Here you’ll find support for teaching and studying the Level 3 BTEC Specialist Award in Delivery of Conflict Management Training. This qualification, which is aimed at learners who have already achieved a generic training qualification and now require a more specialist qualification to teach conflict management skills to door supervisors, security guards or other customer-facing roles.

This course covers managing conflict in the workplace when dealing with customers, service users or the public, and delivering scenario-based conflict management training.

Qualification number




Guided Learning Hours (GLH)

36 Hours

Total Qualification Time (TQT)

50 Hours